What is this Return and Refund Policy?
3. If the User is dissatisfied with the purchased Product received from Rustic Blends (Casuals Clothing), or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Rustic Blends (Casuals Clothing) after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 3 (three) days from the date on which he/she received the delivery of the Product, While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. Rustic Blends (Casuals Clothing) reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
4. A User is permitted to fully or partially cancel orders prior to its dispatch from Rustic Blends (Casuals Clothing). Upon successfully placing an order on the Platforms and after Rustic Blends (Casuals Clothing) has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Rustic Blends (Casuals Clothing) to process a cancellation by sending an email to [email protected]. In all events of cancellation, prior to the dispatch of the purchased Products, Rustic Blends (Casuals Clothing)shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Rustic Blends (Casuals Clothing) initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.